Privacy Policy
Last updated 16 October 2026
Streamline collects only the personal information you choose to send us, uses it to reply and to work with you, and never sells it.
This policy explains what we collect through streamline.international and in our client work, and your rights under South Africa's Protection of Personal Information Act, 2013 (POPIA). Streamline is run by Darnell Naidu from Durban, South Africa.
Information we collect
- What you send us. Your name, email address, phone number, company name and the details of your enquiry, when you email us, message us on WhatsApp or call us.
- Client project information. Contact details of your team, invoices and payment records, and any business information you share so we can deliver the work.
- Website technical data. Our hosting provider automatically processes standard technical data, such as your IP address and browser type, to deliver the site and keep it secure.
The website has no sign-up, no tracking cookies and no advertising trackers. It stores one small setting in your browser so the opening animation plays only once per visit.
How we use it
| Purpose | Legal basis under POPIA |
|---|---|
| Replying to your enquiry and preparing a proposal | Steps you asked us to take before a contract |
| Delivering and supporting a project | Performance of our contract with you |
| Invoicing, accounting and tax records | Legal obligation |
| Keeping the website secure and working | Our legitimate interest |
We do not use your information for automated decision-making, and we only send marketing emails if you ask to receive them.
Who we share it with
We never sell your information. We share it only with service providers we need to run the business, and only what they need:
- Vercel hosts the website.
- Zoho provides our business email.
- Google provides the fonts the website loads.
- WhatsApp (Meta), if you choose to message us there.
- Our accountant and SARS, for invoices and tax records.
Some of these providers store data outside South Africa, mainly in the United States and Europe. We use providers that protect personal information to a standard comparable to POPIA, as section 72 of POPIA requires for cross-border transfers.
How long we keep it and how we protect it
- Enquiries that don't become projects: deleted within 12 months.
- Client project records: kept for the length of the project and any support period, then deleted or returned.
- Invoices and payment records: kept for 5 years, as South African tax law requires.
We protect information with two-factor authentication on our accounts, encrypted connections (HTTPS) and access limited to the person running Streamline. If we believe your personal information has been accessed without authorisation, we will tell you and the Information Regulator as POPIA requires.
Personal information in client systems
When we build or support a system for a client, we may handle personal information that belongs to the client's own customers or staff. In that work the client is the responsible party and Streamline acts as its operator under POPIA. We process that information only on the client's instructions, keep it confidential, and return or delete it when the work ends. Questions about that information should go to the client first.
Your rights
Under POPIA you can ask us to:
- confirm whether we hold personal information about you, and give you a copy
- correct or update information that is wrong or out of date
- delete information we no longer have a reason to keep
- stop using your information for a particular purpose, including marketing
Email your request to the address below and we will reply within 30 days. If you are unhappy with how we handle your information, you can complain to the Information Regulator of South Africa through inforegulator.org.za.
Contact and changes
- Information Officer
- Darnell Naidu
- darnell.naidu@streamline.international
- Phone
- +27 69 122 9931
- Location
- Durban, KwaZulu-Natal, South Africa
We may update this policy when our services or the law change. The date at the top shows when it last changed.